Recognise contributions specifically
Recognition is more useful when it tells someone what they did and why it mattered. Describe the action and its effect rather than relying only on a general compliment.
For example: “Your handover notes made it possible for the team to resolve the customer query without another call.” Ask how the person prefers to receive recognition; public praise is not everyone’s preference. Make room to notice reliable behind-the-scenes work as well as visible achievements. Keep recognition sincere and proportionate.
A workplace example
A colleague consistently prepares clear handovers but rarely receives recognition because the work prevents problems rather than attracting attention. Describe the contribution and its value directly.
Try this in practice
- Notice a specific action.
- Explain its effect on the team or customer.
- Recognise it in the person’s preferred format.
What reliable contribution have you recently overlooked?
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