Work with different communication styles
People may differ in how quickly they process information, how much detail they need and whether they prefer to think aloud. Ask about preferences instead of assigning a fixed label to the person.
For an important decision, share a short written summary before the meeting and leave time for questions. Agree how feedback should be given and when a response is needed. Adapt the format where practical while keeping expectations clear. The aim is to make the work easier to understand and complete.
A workplace example
One colleague prefers a brief conversation; another needs written detail before deciding. You can share the same expectations through different formats while keeping the outcome and deadline consistent.
Try this in practice
- Ask about information preferences.
- Provide a concise written summary.
- Confirm the decision and response date.
Which communication preference have you assumed rather than asked about?
More on empathy
Keep reading
Do not assume that a familiar phrase, silence or a polite agreement carries the same meaning for everyone.
EmpathyInclude quieter voices in meetingsSend the topic and decision needed in advance.
EmpathyAsk better questions at workUse questions that invite information rather than defend a conclusion.
